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Terms & Conditions

A legal disclaimer

The information provided on this website, including product descriptions, service details, and wellness recommendations, is for informational purposes only and does not constitute medical or professional advice. Individual results may vary. Always consult with a licensed healthcare provider regarding any medical concerns or before starting any new treatment or regimen. We make no guarantees regarding outcomes, results, or product performance. By using this website or purchasing our products/services, you agree to assume all responsibility for your personal decisions and outcomes.

Terms & Conditions - the basics

By accessing or using this website, you agree to the following Terms & Conditions:

 

  1. Use of Website
    You may browse, purchase products, or book services through this site for personal, non-commercial use only.

  2. Payments
    All payments must be made in full at the time of purchase or booking. We reserve the right to refuse any order or appointment.

  3. Cancellations & No-Shows
    Cancellations and missed appointments may be subject to fees. Please refer to our Cancellation Policy for details.

  4. No Refunds
    All sales are final. We do not offer refunds on any product or service.

  5. Service Eligibility
    Certain treatments may require screening, consultation, or approval from a licensed provider. We reserve the right to decline service if safety criteria are not met.

  6. Limitation of Liability
    We are not responsible for any damages, reactions, or outcomes related to the use of our products or services. Use at your own risk and consult a healthcare professional as needed.

  7. Intellectual Property
    All website content—including images, text, branding, and graphics—is owned by this business and may not be copied, distributed, or used without permission.

  8. Changes to Terms
    We may update or modify these Terms & Conditions at any time. Continued use of the website signifies acceptance of any changes.

What to include in the T&C document

1. Acceptance of Services

By booking an appointment with Hydration Concierge Mobile IV Therapy, LLC (“the Company”), you acknowledge that you have read, understood, and agree to these Terms & Conditions, as well as our Consent Forms, Privacy Policy, and No-Refund Policy.

 

2. Medical Oversight & Eligibility

All services require a telehealth consultation by a licensed medical provider prior to treatment.

The Company reserves the right to decline service if you do not meet medical eligibility or if it is determined that IV hydration or vitamin therapy is not appropriate for your condition.

 

3. Client Responsibilities

Clients agree to:

 

  • Provide accurate medical history and disclose all medications, allergies, and conditions.

  • Follow all pre- and post-care instructions.

  • Notify the nurse immediately if any symptoms or concerns arise during or after treatment.

  • Ensure the treatment environment is safe, clean, and pet-free during service.

 

4. Payment & Fees

   All services must be paid in full at the time of booking.

  • Travel fees may apply based on location.

  • After-hours or holiday services may incur additional charges.

  • Tips are optional and never required.

 

5. No Refund Policy

All sales are final.

Once a service is booked or products are purchased, no refunds will be issued.

If you do not complete the consultation or are deemed medically ineligible, you may reschedule but not receive a refund.

 

(I can add a full No Refund Policy section if you want.)

6. Cancellation & Rescheduling

Cancellations less than 24 hours before your appointment are subject to the full-service charge.

  • No-shows will be charged the full booking amount.

  • Clients may reschedule one time without penalty if done 24+ hours in advance.

 

7. Service Limitations

Hydration Concierge Mobile IV Therapy does not replace emergency care or primary medical treatment.

We do not diagnose, treat chronic conditions, or prescribe medication outside the scope of hydration and vitamin therapy.

 

Call 911 for any medical emergencies.

 

8. Risks & Consent

V therapy carries potential risks including but not limited to:

 

  • Bruising

  • Pain at the IV site

  • Infection

  • Inflammation

  • Allergic reactions

  • Lightheadedness or nausea

Clients acknowledge these risks and provide informed consent before receiving treatment.

9. Results Not Guaranteed

individual results vary.

The Company makes no guarantees regarding specific health outcomes, weight loss, recovery times, or performance improvements.

 

10. Privacy & Confidentiality

All client information is protected in accordance with HIPAA standards.

We do not share or sell personal information.

 

11. Right to Refuse Service

The Company reserves the right to refuse service to anyone for safety, medical, or behavioral reasons including intoxication, aggressive behavior, unsanitary environments, or failure to comply with terms.

 

12. Liability Waiver

By receiving services, clients agree to release and hold harmless Hydration Concierge Mobile IV Therapy, LLC, its nurses, contractors, medical directors, and affiliates from any liability related to:

 

  • Injury

  • Illness

  • Adverse reactions

  • Property damage

  • Loss of personal items

To the fullest extent permitted by law.

 

13. Changes to Terms

The Company may update these Terms & Conditions at any time.

Continued use of our services constitutes acceptance of any revised terms.

 

14. Contact Information

Hydration Concierge Mobile IV Therapy, LLC

Belleville, IL

Email: hydrationmobileiv@gmail.com

Phone: (618)792-0239

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